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Based on 529 reviews
90%
(476)
5%
(26)
3%
(14)
1%
(6)
1%
(7)
My favorite carrier for older baby.

I was bought a Tula carrier, hated the belt but lived the functionality. Did some research, if they had something that could be backpack and on front. I found this and with a bunch of hesitation, I ordered it.
I proceeded to message them to cancel the order I was second guessing my decision of the color, given I have a son. They replied back by next day ready to cancel my order, I decided to not cancel and keep with the order. Very friendly! Then I realized I needed it sooner being that I ordered a print that was a preorder, that it could take a while to receive. They assured me it would be here within a few weeks and it was.
So glad I chose this carrier and their site is affiliate with a payment plan which I took advantage of so wasn’t so much of a blow financially at once.
Overall beautiful carrier I use it for my 10 month old son (which fits him and me on the smallest setting in backpack style) to breastfeed and put him to sleep, then flop him on my back asleep while I do chores. It took me about a week to kinda get the hang of the adjustments and now I do it quickly and with ease.

Great for pregnant women

I’m 17 weeks pregnant and although my 1yr old would rather walk than being carried, this helps a lot during those clingy moments where he wants to be held but my hips are tired or I have things to do. This was a great purchase for me!

So soft!!!!

Love these! Makes washing our carrier less, much easier haha teething equals a slobbery carrier 🤣so these help a ton!

This carrier is very complicated to use and terribly uncomfortable on my back and shoulders. My son is 42lbs and I could feel most of that weight. He told me it hurt his leg and was not comfortable for him. It also looked very unflattering as it pulled and just didn’t sit right. Worst of all is their shipping and return policy. Free shipping on $150 or more and then having the audacity to have an item be $149.99 is really just gross. Paying for shipping because of 1 cent and now having to pay again to return. Makes it hard to support a business like this….amazon.com to find a new carrier as I at least can send it back for free if it does not fit..

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Onbuhimo, Airglow
Natalie Katz
Uncomfortable and bad costumer service

My auto fill out in the incorrect address when I put in the shipping information. Therefore the package got returned. I got in touch with Mama and roo (they are sluggish to respond to emails, usually a day or two after I would send) and they made me pay for shipping again (despite getting a free offer for free shipping 24 hours after originally ordering). So I paid for shipping twice, which was absolutely not worth it. The carrier itself is uncomfortable, especially around the shoulders. I have tried to adjust it many ways. And now I can't return it without paying for shipping a third time. I definitely wouldn't order this again or recommend to a friend, and certainly not through this company. If you try to use their YouTube tutorial half of the video is just an advertisement for their products, and the instruction is extremely subpar.

Hi Natalie,

I'm sorry that you were frustrated with the carrier and service you received. Unfortunately, we have no way of knowing if an address is incorrect unless the post office flags it when we make the label. Yours was accepted as an address by USPS when we made the label, so we paid to ship your order to the, unfortunately incorrect, address you provided.

We are a very small company, so 1-2 business days for a reply is not unusual. We spent time in-between replies to you trying to troubleshoot what had happened with the post office and with the tech issues you were experiencing. Sometimes we simply don't have a reply until we can get an answer elsewhere- this way we aren't just sending constant non-answers to customers regarding their concerns.

The free shipping offer you received was to add to your order prior to it shipping out- it was not to place an additional order. We can certainly review the content of our automated emails to make that clearer in the future.

Again, the only reason you were charged an additional shipping fee was because we had to pay to ship the order out twice- once to the incorrect address you provided, and a second time to the correct address. As a very small company, we simply can't absorb all of the costs associated with shipping when the error is not ours. We do, however, work as quickly as possible to resolve them, and it looks like we had this taken care of for you within 2 weeks, including a federal holiday.

Regarding the carrier being uncomfortable- I can definitely understand your frustration! The onbuhimo is the most challenging carrier style we have, and it definitely doesn't work for everyone. It looks like our quiz made recommendations for styles other than the onbuhimo for you. While the quiz is helpful, we are also happy to provide custom recommendations as to which style would work better for you. Please feel free to send an email to contact@mama-roo.com, or message us via the chat, and we will help you one-on-one.

Regarding the tutorial videos, I'm not sure which tutorials you are referring to, but we do have 2 different onbuhimo tutorials on this page here: mama-roo.com/collections/onbuhimo. Often one or the other will resonate better for a customer, so I encourage you to take a look at them to see if one is helpful to you. You are also welcome to send us photos for a fit check, or to post photos for a fit check in our helpful and welcoming Facebook group here: facebook.com/groups/mamaandroos.

It looks like you are in our return window, and we offer no-fee exchanges if you'd like to try something else. You can access the returns portal for a return or exchange here: https://mama-roo.loopreturns.com/#/
You can access our return policy here: https://mama-roo.com/policies/refund-policy

Thank you again for your feedback. I hope we can help you to find the perfect carrier for you!

If we can assist with anything else, please let us know. We do apologize for any inconvenience, and we wish you the best in your babywearing journey.

All the best,
Alexandra
Founder
Mama & Roo's

Great wrap

Great wrap! Super comfortable! Definitely my favorite wrap so far! Great store to buy from with fast shipping!

One Watercolor tablet

I’m not sure if it was a mistake but I got a tiny blue watercolor tablet, about 1 inch flat. Maybe it was $15 value? I probably would not buy again.

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Onbuhimo, Pastels
Alexis Luckey
Onbuhimo - pastels

I love how soft and beautifully crafted my onbuhimo is. The straps are a good sturdy quality and the fabric itself feels so nice. I also purchased the suck pads which of course are so useful!

It was amazing!! My big boy loves to go around in his new Dino carrier!!

These did not go with the carrier I got. The pads are a big big and loose. The reach straps do not go with at all. Nowhere to clip.

Really like the onbuhimo

I purchased the Lenny Lamb onbuhimo because I’m petite, hate the restriction of a waist strap, and feel most comfortable carrying my baby high on my back. It definitely fits the bill! There is a learning curve to getting baby in the carrier and getting the fit just right but I am getting the hang of it. The carrier itself is beautiful, sturdy, and light. My order shipped very quickly and I’m happy with it!

Favorite baby carrier!

I recently received mine in the mail, came much quicker than expected! I quickly figured out it is user friendly and my son loves it! With a growing belly the carrier allows for no pressure on my waist and allows me to carry it in my upper back like. Washing the dog- a difficult task with a toddler made much easier!!!

Just wow!

Sold my wild bird on fb marketplace and bought a Lenny lite. The quality feels amazing and my 10 month and I are so comfortable wearing this. My little guy is so picky and this is by far his favorite. We have a Tula also That’s great but Lenny is the best one.

This carrier worked perfectly on our trip to Mexico City with our 2 year old! She was able to nap and be carried when she needed without putting strain on our bodies. She seemed very comfortable in it and after a little practice, we got the hang of using the onbuhimo

Loved

I wish I'd purchased this sooner. It's extremely well made and supportive. I love the fabric as well. Perfect carrier for bigger kiddos.

M
Onbuhimo, Pastels
Mychael Tripp
Bought it for my sister!

Love this carrier so much that I sent one to my sister! Highly recommend!

Superior product! Absolutely beautiful, and highly recommend!!! Amazing customer service.

Absolutely beautiful, and amazingly crafted. Such a great product, and impeccable customer service. Highly recommend. I will definitely purchase from Mama & Roo's again.

Great carrier!

We ordered the preschool size carrier, and I am shocked how comfortable it is to carry my 3 1/2 year old, and even my 6 year old if needed. The material feels nice and wonderful quality. Both of my kids love it as well!

Buy it!

I have been carrying our youngest in an onbuhimo carrier since she’s was tiny and my oldest daughter always wanted to carry her dolls in my carrier, when I saw that they made a kid sized carrier I was so stoked! My two year old LOVES it and it fits great! Plenty of room to grow into it too! She’s so excited to have her own carrier now! Love it! Thank you guys for this product!

I love the onbuhhimo!

I have two of my own, a toddler sized and a standard size in different colors. We have kiddos 16 months apart, so these have been a life saver! I purchased this one for my sister in law and the fabric is amazing and the quality is as amazing as ever! There is no other carrier that I have used like I use my onbuhimo, my daughter is so content and I still use it daily with my 10 month old! Just absolutely adore these things! Buy one, I just bought another one for my sister too 🤣 spread the baby carrying love!

H
Roo's VIP Club
HEATHER HUBER
Amazing product!!!

I was able to get a great price on three mystery items! The membership more than paid for itself and I can share with friends

Lenny Preschool Carrier, Jurassic Park

Absolutely beautiful, and sturdy construction. I am recommending to everyone. Mama Roo's customer service is impeccable! Highly recommend!

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Black Friday Mystery Carrier
H.H.

I have six mama Roos carriers now and love everyone of them ❤️ I have worn them since my daughter was three months old. Great quality, wash well and easy to use

Nice quality, but uncomfortable for me & baby and hard to yse

I unfortunately can’t figure out how to get this carrier to fit my baby and me comfortably even after watching various tutorials. It’s beautiful quality and I thought would be perfect for us, but I can’t get her to ride high enough no matter how much I tighten the straps and she fusses after a couple minutes, I think because it presses too hard on her legs. My help request for a fit check or return arrangement seems to have gone unanswered, unfortunately, so I am starting the return process now. Too expensive for a hard to use uncomfortable item.