By selecting Package Protection at checkout and paying an additional fee of a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. *Package Protection does not offer a shipping speed guarantee. All shipping speeds are estimates.* If your order never arrives or is damaged when it arrives, you can easily file a claim with our team and receive a replacement order or store credit. If your package has been marked "delivered," but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price A package is typically considered "lost" 15 days after the package has been mailed. If it has been 15 days since your package has been mailed (acceptance scan or other initial scan if acceptance scan is missing) and your package has not arrived, please contact us immediately. If it has been more than 30 days since your package was mailed, we unfortunately cannot re-ship your item or offer a gift card replacement. Lost packages must be reported within 30 days of mailing for Package Protection to be valid. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. To file a claim, contact us at contact@mama-roo.com with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable. Please use subject line: "Package Protection Order ####" 

If you declined Package Protection and your package has been lost, stolen, or damaged, please contact the shipping carrier directly.

Exchanges:

Was it not quite right? No problem! We’ll provide you a prepaid return label. Send your order back within 30 calendar days of your order being shipped to you.

Once we receive your item, we’ll issue you a gift card. You can then use your gift card on the item of your choice!

Returns:

Email us if you need a return. Let us know who you are and why you’re returning. Returns must be back to us within 30 calendar days of your order being shipped to you. Your refund will be issued to you for the product you returned minus standard shipping costs.

Read the whole return policy here

Shipping is currently delayed until 6/26 due to moving the warehouse.



Most items ship within 2-3 business days. We start processing right away and cannot guarantee that an order can be modified or cancelled once placed.

We ship orders on Tuesdays and Thursdays from York, PA.

Items marked as pre-order are expected to ship within 4-6 weeks. Please reach out prior to ordering with any questions.

You can find the whole shipping policy here

If there is anything that you want us know about your order, please leave us a note. For example you need your carrier to arrive by a speicific date, let us know. If there are any problems with your order we will reach out via email. The notes can be added when you are on the cart page before you begin check-out.