By selecting Package Protection at checkout and paying an additional fee of a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. *Package Protection does not offer a shipping speed guarantee. All shipping speeds are estimates.* If your order never arrives or is damaged when it arrives, you can easily file a claim by following this link and receive a replacement order or store credit. If your package has been marked "delivered," but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price A package is typically considered "lost" 15 days after the package has been mailed. If it has been 15 days since your package has been mailed (acceptance scan or other initial scan if acceptance scan is missing) and your package has not arrived, please contact us immediately. If it has been more than 30 days since your package was mailed, we unfortunately cannot re-ship your item or offer a gift card replacement. Lost packages must be reported within 30 days of mailing for Package Protection to be valid. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. To file a claim, go to https://mama-roo.com/pages/file-a-claim with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable.
If you declined Package Protection and your package has been lost, stolen, or damaged, please contact the shipping carrier directly.

Package Protection - To decline, turn off the switch below. Note we do not cover loss if turned off.

Regular price $2.00
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3.3 (3)
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Shipping is $12.99, or free for orders over $200

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By selecting Package Protection at checkout and paying an additional fee of a small percentage of your order subtotal, your order will be protected from damage, loss, or theft. *Package Protection does not offer a shipping speed guarantee. All shipping speeds are estimates.* If your order never arrives or is damaged when it arrives, you can easily file a claim by following this link and receive a replacement order or store credit. If your package has been marked "delivered," but you have not received it, please wait at least 3 days, but no longer than 15 days, after delivery confirmation to file a claim. For packages marked delivered, but still have not been received 3 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price For packages not marked delivered & presumed lost by the carrier, we will issue store credit for the original purchase price For damaged packages, we will issue you a replacement. If a replacement cannot be sent (limited edition, discontinued, etc.), we will issue store credit for the original purchase price A package is typically considered "lost" 15 days after the package has been mailed. If it has been 15 days since your package has been mailed (acceptance scan or other initial scan if acceptance scan is missing) and your package has not arrived, please contact us immediately. If it has been more than 30 days since your package was mailed, we unfortunately cannot re-ship your item or offer a gift card replacement. Lost packages must be reported within 30 days of mailing for Package Protection to be valid. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. To file a claim, go to https://mama-roo.com/pages/file-a-claim with your Order ID, contact info, and a description of the problem, and we will get back to you within 2-3 business days. Please include photos of damaged items, if applicable.
If you declined Package Protection and your package has been lost, stolen, or damaged, please contact the shipping carrier directly.
A baby and a doll wrapped in a Rainbow Lotus long woven wrap available at Mama & Roo's. Text reads, "How to: Jasmine's Tandem Hip Carry with 4 Rings"

Babywearing How to: Jasmine's Tandem Hip Carry with 4 Rings

By Alexandra Puppelo

This is a great twin carry! Perfect for carrying children of different ages as well. What we love about this tandem carry is that you adjust each child individually. If...

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Mother carrying two children, one on her back and one on her front, with Lenny Light soft structured baby backpack carriers (SSCs) available at mama-roo.com. Text reads, "Tandem Babywearing Tips!"

Tandem Babywearing (Twins, Multiples, Infant and Toddler)

By Alexandra Puppelo

Tandem babywearing is double the fun! Carrying twins or children close in age can be a great tool.  The first question we get asked a lot is, can I carry...

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Mother carrying young baby in a stretchy wrap in Quartz, available at mama-roo.com. Text reads, "Babywearing safely is as easy as ABC!"

Quick Review - the ABCs of Babywearing Safety

By Alexandra Puppelo

  A quick guide from the babywearing educators at Mama & Roo's about babywearing safety! Read more below the video =).     A is for Airway - make sure...

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HOW TO ADD TO YOUR BABYLIST UNIVERSAL REGISTRY

HOW TO ADD TO YOUR BABYLIST UNIVERSAL REGISTRY

By Alexandra Puppelo

Congratulations! Expecting a new baby is an exciting time.  Did you know that you can use a universal registry like Babylist to add products from any store? That includes Mama...

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Reviews

Customer Reviews

Based on 3 reviews
33%
(1)
33%
(1)
0%
(0)
0%
(0)
33%
(1)
A
Ashley

It’s been over a week and no response to my missing items. I only received 1 of 3 items - missing almost $175 in items. Very frustrating. Horrible communication.

Hi Ashley,

Thank you for reaching out and leaving an honest review. I took a look at what happened with your order. It looks like Jessi replied to your initial email regarding missing items right away. She then forwarded the photos you sent to the warehouse right away, where a claim was started for you. I can see that Jessi made notes multiple times on your order in the week that followed to get updates from the warehouse and confirm the status of your replacement items.

Where we failed is that we did not communicate to you all of the things we were doing in the backend to assist you. I will talk with Jessi about the importance of following up with the customer consistently after the initial interaction, as I can understand this is frustrating.

According to our process, we need to re-ship items in the case of missing or lost items. However, you still had the right and ability to make a return in the return window for your returnable items, which looks to have closed 9 days after rec

T
Teresa

Loved the item but ordered wrong size. But wrap is beautiful and well made

K
Kelsey Vigil
Tandem

This wrap is perfect for us!! I have 3 boys, 11yrs, 2yrs and 4 months. I wear this wrap with the little babies and it frees my hands up for time with my oldest baby!! It’s comfortable, we get a little sweaty in there but it’s not overwhelmingly hot. The fabric is very nice and we love the Dino pattern. ❤️