Exchanges:

Was it not quite right? No problem! We’ll provide you a prepaid return label. Send your order back within 30 calendar days of your order being shipped to you.

Once we receive your item, we’ll issue you a gift card. You can then use your gift card on the item of your choice!

Returns:

Email us if you need a return. Let us know who you are and why you’re returning. Returns must be back to us within 30 calendar days of your order being shipped to you. Your refund will be issued to you for the product you returned minus standard shipping costs.

Read the whole return policy here

If you need your order by a specific date, let us know! Please leave the date you need it in the order notes during checkout. 

Shipping is free on orders over $200 to US addresses.

Shipping is a flat rate of $12.99 for orders less than $200.

Shipping rates to Canada are calculated based on address.

Most items ship within 2-3 business days. We start processing immediately and cannot modify or cancel orders once they are placed.

We ship orders on Tuesdays and Thursdays from North Carolina.

Items marked as a pre-order are expected to ship within 4-6 weeks. Please reach out before ordering with any questions.

Need express shipping? Message us via chat or email us as contact@mama-roo.com, and we will do what we can to accommodate you.

You can find the whole shipping policy here