A special order is an item that we do not have listed on the website, but we can order from our manufacturers. 

Please fill out all of the product information boxes on this page then use the orange "add to cart" below the options to make your purchase. 

Once you have added it to your cart, you should see all of the information that you filled in. If that information is not there, we will not see it either. 

If everything is filled out properly, we will email you an invoice for the product you wish to purchase. 

 If for some reason there is a technical difficulty we will email you to request the information we still need within 2 business days. 

 If we cannot order the product we will cancel your order and refund you the $25 fee. 

If you have any questions use the chat box, or email contact@mama-roo.com

Roo's VIP Club members can special order for free! Join the club here for access. VIP members use code VIPSPECIALORDER to make this order for free. 

Exchanges:

Was it not quite right? No problem! We’ll provide you a prepaid return label. Send your order back within 30 calendar days of your order being shipped to you.

Once we receive your item, we’ll issue you a gift card. You can then use your gift card on the item of your choice!

Returns:

Email us if you need a return. Let us know who you are and why you’re returning. Returns must be back to us within 30 calendar days of your order being shipped to you. Your refund will be issued to you for the product you returned minus standard shipping costs.

Read the whole return policy here

If you need your order by a specific date, let us know! Please leave the date you need it in the order notes during checkout. 

Shipping is free on orders over $150 to US addresses.

Shipping is a flat rate of $12.99 for orders less than $150.

Shipping rates to Canada are calculated based on address.

Most items ship within 2-3 business days. We start processing immediately and cannot modify or cancel orders once they are placed.

We ship orders on Tuesdays and Thursdays from North Carolina.

Items marked as a pre-order are expected to ship within 4-6 weeks. Please reach out before ordering with any questions.

Need express shipping? Message us via chat or email us as contact@mama-roo.com, and we will do what we can to accommodate you.

You can find the whole shipping policy here