This wrap is well made but the colors are unfortunately not the same as the product photos. We ordered this wrap after extensive searching because based on the product photos it seemed perfect for both my husband and I to wear. The colors seem very subtle in all of their photos. We ordered it with faster shipping because our son just outgrew his other carrier and as farmers we need a carrier daily. When it came in we were met with a very vibrant wrap and we were sure it was a mistake. Sadly, when we emailed the company to rectify the situation we were told that they apparently don’t verify all of their product photos and we should’ve contacted them for photos before ordering. If we chose to send it back they withhold a 15% fee and they don’t refund shipping fees, and when we requested a partial refund instead we were denied. We needed the wrap then and didn’t have time to wait for another to ship so we elected to keep it but will not be using this company again or recommending them to anyone else. We’re including an unfiltered photo with a black background so no one else is disappointed if they choose to purchase this wrap. It’s beautiful just very much not what we thought we ordered.
Review updated to 3 stars- After 2 weeks of telling them how dissatisfied we were, the company refunded us 10% of the purchase price and said they were sorry that WE FELT this wasn’t accurate advertising. They do not seem willing to verify their product images for current or future products or to even update just this one product posting, so I won’t be adding more stars. It’d be a 5 star wrap if it was advertised correctly but we weren’t looking for a vibrant wrap.
We are sorry Katelyn was dissatisfied with this wrap and our policies.
The colors of the Girasol wraps especially are quite complex as they are handmade, with no 2 pieces being identical. Our wraps in Twilight photograph differently in different lighting, but we do feel the photos provided by the manufacturer Girasol give a good representation in certain lighting. We can certainly add more photos in different lighting.
We do offer free (no fee) exchanges for store credit and sent Katelyn a prepaid shipping label for a return/exchange. We withhold a 15% restocking fee on returns to cover the many costs associated with shipping and returning an order as a small business. We also issued Katelyn a partial refund for the inconvenience as she was unable to return the item.
Thank you for your feedback.